BYD

  • 60K+

User Interactions

BYD has leveraged DaveAI’s tech stack to launch an AI WhatsApp Chatbot for interactive customer assistance.This chatbot is designed to provide real-time, interactive support, guiding customers through BYD’s electric vehicles.

Company Overview

Organization

BYD

Channel

WhatsApp

Website

https://www.byd.com/

Industry

Automotive

Region

India

Language

English

The challenge​

In an increasingly digital-first world, customer expectations for instant, seamless access to information have never been higher. Prospective buyers want to make informed decisions, and the demand for real-time assistance, immediate access to detailed specifications, and convenient booking options has become essential. Customer experience channels that do not leverage the power of AI often struggle to keep up with the volume and variety of inquiries, leading to delays and missed engagement opportunities.

Solution:
  • AI-Powered WhatsApp Chatbot

The BYD WhatsApp Chatbot developed by DaveAI leverages AI-driven capabilities to deliver real-time assistance, addressing customer queries on BYD’s advanced EV technology, including Blade Battery details, safety features, and test drive bookings. Through an intuitive, step-by-step experience, users can access comprehensive information on vehicle specs, pricing, brochures, and dealership options. Equipped with multimedia responses, the assistant enriches interactions by sharing images, videos, and essential documents. Available 24/7, this AI assistant ensures seamless customer engagement, enhancing satisfaction with round-the-clock support. With Airtel as our BSP partner, we enable seamless template creation for messaging, which is streamlined through META.

DaveAI Tech Stack for Maruti Suzuki:
  • Natural Language Processing
  • Airtel, META- BSP partner
  • WhatsApp Business API
  • GPT- Azure OpenAI
  • In-house AI model training
  • GRYD- DaveAI’s GenAI Middleware Hub

Business Impact

DaveAI’s middleware- GRYD enables the chatbot to deliver human-like responses through its seamless integration and personalization with LLMs. The AI WhatsApp Assistant has delivered impressive results in just three months with over 60K+ interactions and 10K+ unique users. This has translated into 1.5K+ test drive bookings and 5K+ brochure downloads, showcasing its strong role in engaging potential buyers. The data highlights how the AI WhatsApp assistant is enhancing the customer journey for BYD.

This AI Assistant can be accessed via the brand’s dedicated WhatsApp number: 7303950845

60K+

Interactions & Growing

10K+

Unique Users

5K+

Brochure Downloads

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